Cancellation policy

Subscription and Cancellation Policy

Some Willow & Watch products can be purchased as a subscription. This policy explains how subscriptions work and how you can change, skip or cancel them.

How subscriptions work

When you subscribe, you'll receive repeat deliveries on the schedule you choose at checkout, for example every 2 or 3 months. Subscription prices include the discount shown on the product page.

Your payment method is stored securely by our payment provider. You'll be charged for each delivery on its renewal date, along with any applicable shipping and sales tax. Shipping rates for subscription deliveries follow our Shipping Policy.

Subscriptions continue until you cancel them.

Changing, skipping or canceling

You can manage your subscription at any time from your customer account, on the Subscriptions management page. From there you can change your delivery frequency, quantity or scent, skip a delivery, pause, or cancel.

Changes and cancellations apply to future deliveries. To affect your next delivery, make the change before its renewal date. Once a renewal has been charged and processing has begun, that delivery can't be canceled.

If you need help, email inquiries@willowandwatch.com and include the email address on your account.

Price changes and availability

If the price of a subscribed product changes, we'll notify you before the new price applies to your subscription.

Because we make our products in small batches, a scent may occasionally be unavailable on your renewal date. If that happens, we'll contact you to swap scents, delay the delivery, or skip it.

Returns

Subscription deliveries follow our guarantee and refund policy. The 30-day guarantee covers your first delivery of each product we make. Later deliveries are final sale, but we'll make it right if an order arrives damaged, defective or incorrect.