FAQ

About us

What does Willow & Watch make?

We make small-batch, tallow-based personal care in College Station, Texas: deodorant, lip balm, balms, soap and bath products. Our Curated by Willow & Watch section also carries a few home goods from brands we trust; every product page names its maker.

Do you have a retail store?

Not yet. You can shop in person at local markets and pop-ups around College Station, or order online and choose free local pickup at checkout.

What scents do you use?

Essential oils and CO2 extracts only — never fragrance oils. See Our Scents for every blend and the oils in it. Products marked Bare or Unscented contain no essential oils.

Products

Is your deodorant an antiperspirant?

No. Our tallow deodorant controls odor; it doesn't stop sweat. It has no aluminum and no baking soda — magnesium hydroxide and zinc ricinoleate handle odor, and kaolin and arrowroot absorb moisture.

What should I expect when switching to a natural deodorant?

It may feel different for a week or two. Hold the stick against clean, dry skin for a few seconds to soften it, then apply two or three light swipes. More product is not more effective. Not sure about a scent? Our $6 travel-size mini is an easy way to try one.

Are your soaps cold process?

No. All of our soaps are hot process and air-dried until firm before they're sold. Keep bars on a draining dish so they last longer.

How should I store tallow products?

Below 80°F, out of direct sun, with the lid or cap on. Natural fats soften in heat; if a product arrives warm, stand it upright at room temperature or chill it briefly until firm. Softening generally doesn't affect how it works.

Ingredients and sensitivity

Are your products suitable for sensitive skin?

Skin sensitivities vary, and no product can be guaranteed reaction-free. Start with an unscented option, review the full ingredient list, and patch test before regular use. Discontinue use if irritation occurs.

How do I patch test?

Apply a small amount to clean skin on the inner arm and leave it for 24 hours. If redness, itching, burning or irritation develops, don't use the product.

Which ingredients should I watch for?

Lanolin (from wool) is in our lip balm, Intensive Tallow Balm and soaps. Coconut is in our deodorant and soaps, and shea butter is in several products. Spiced Orchard contains cinnamon (cassia) bark oil, Pumpkin Spice contains clove and cinnamon leaf oils, and Velvet Bloom contains ylang ylang. Every product page lists all ingredients, and our Ingredients page explains what each one does.

Can I use your products while pregnant or on children?

Our products are cosmetics, not medicine. Review the ingredients and check with your healthcare provider, and keep products out of reach of children.

Orders, sets and discounts

Do you have gift sets?

Yes — see Sets & Gifts. Each set lets you choose the scent.

Do you have discounts or promotions?

Yes, and they apply automatically at checkout. Any two or more full-size deodorants are $15 each, in any mix of scents. Deodorant minis are $11 for two or $15 for three. Any three or more of our soap bars are 11% off. Orders of $45 or more ship free. Any other current offers are shown on the site.

Do you offer gift cards?

Yes. Digital gift cards in $10, $25, $50 and $100 are delivered by email and can be used on everything in our shop. Gift cards are final sale.

Do you offer wholesale?

We're open to wholesale and retail partnerships. Email inquiries@willowandwatch.com with your shop name, location and the products you're interested in.

Shipping and pickup

How much is shipping?

Standard shipping is $8, and free on orders of $45 or more. Priority Mail (usually 2–3 days in transit) is $15. Bulk cleaning and laundry items ship at a flat $12 ($20 Priority) in addition and don't count toward free shipping. Curated items that ship from their maker have shipping calculated at checkout and don't count toward it either; those product pages say so.

How quickly will my order ship?

Orders generally ship within three to five business days, and tracking is emailed when available. Because we make products in small batches, processing may take a little longer during launches and busy periods.

Do you ship internationally?

Not at this time. We ship within the United States only.

Do you offer local pickup or delivery?

Yes to both. Pickup is free in College Station, Texas: select local pickup at checkout, and wait for our email saying your order is ready before coming by. We also deliver in Bryan–College Station ourselves on Wednesdays, Fridays and weekends. Local delivery is $5, or free on orders of $35 or more. Choose Local Delivery at checkout and add a phone number so we can reach you before we head your way.

Returns and problems

Can I return a product?

Products we make are guaranteed for 30 days. If one doesn't work for you, tell us within 30 days of delivery and we'll refund what you paid for it or replace it, and you don't need to send it back. The guarantee covers your first purchase of each product we make, and shipping isn't refunded. Products from other makers, gift cards and repeat purchases are final sale.

What if something is wrong with my order?

Email inquiries@willowandwatch.com within 7 days of delivery with your order number and photos of the product, packaging and box. We'll make it right with a replacement, store credit or refund, depending on the situation. Full details are in our guarantee and refund policy.