Shipping policy

Processing Time

Orders are generally prepared and shipped within 3–5 business days. Business days are Monday through Friday, excluding federal holidays.

Processing time is the time required to prepare your order. It does not include carrier transit time. During launches, holidays or periods of unusually high order volume, processing may take longer. Any different processing time for a preorder, made-to-order item or special release will be stated on the product page.

Shipping Rates and Delivery Estimates

Available shipping methods, rates and estimated delivery times are displayed at checkout based on the destination and order contents.

Delivery estimates begin after the order has shipped. Carrier estimates are not guaranteed, and Willow & Watch is not responsible for delays caused by carriers, severe weather, service interruptions or other events outside our reasonable control.

Tracking information will be sent to the email address provided at checkout when available.

We ship within the United States. Rates are shown at checkout:

Standard shipping: $8 flat rate.

Free standard shipping on orders of $45 or more (before tax, after discounts).

Priority Mail (2–3 days): $15 flat rate.

Bulk cleaning and laundry items (bulk laundry powder, bulk dishwasher tablets, cleaning kits): $12 standard or $20 Priority Mail, charged in addition to shipping for the rest of your order. These items are not included in free shipping and don't count toward the $45 threshold.

Items shipped by their maker: some Curated for Home products ship directly from the maker in their own package. Shipping for those items is calculated at checkout. They are not included in free shipping and don't count toward the $45 threshold. Each of those product pages says so.

Local pickup in College Station, Texas: free. Choose local pickup at checkout and wait for our email saying your order is ready before coming by.

Local delivery in Bryan–College Station: $5, or free on orders of $35 or more. We deliver ourselves on Wednesdays, Fridays and weekends. Choose Local Delivery at checkout and add a phone number so we can reach you before we head your way.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact inquiries@willowandwatch.com immediately if an address needs to be corrected. We cannot guarantee an address change after processing begins.

If an order is returned because the address was incorrect, incomplete or undeliverable, the customer may be responsible for additional shipping charges before the order is resent.

Warm-Weather Shipping

Our tallow-based products may soften or melt during transit, particularly in warm weather. This generally does not affect the safety or performance of the product.

Place the closed container upright at room temperature or briefly refrigerate it until firm. If a product arrives leaking, contaminated or unusable, contact us within 7 calendar days and include photographs. In hot months we ship early in the week to avoid packages sitting over a weekend.

Missing, Damaged or Incorrect Orders

If your package arrives damaged, contains an incorrect item or appears to be missing an item, email inquiries@willowandwatch.com within 7 calendar days of delivery.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members and nearby neighbors, then contact the carrier. You may also contact us so we can help review the shipment.

Willow & Watch ships only to destinations made available during checkout.

Questions may be sent to inquiries@willowandwatch.com.